WOOBLY Private Limited (“WOOBLY”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use our products and services, interact with LUXEGENIE, iGENIE, or other WOOBLY technologies, or communicate with us.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
WOOBLY Private Limited is an intelligent experience technology company focused on elevating premium dining and meeting experiences.
WOOBLY develops technology solutions including LUXEGENIE, iGENIE and related hardware, software and digital platforms designed to connect guests, staff and management across premium dining, lounges, private clubs, hotels, meeting rooms, executive spaces and other premium environments.
Depending on how you interact with WOOBLY, our website, products or services, we may collect the following information:
This may include:
When you interact with LUXEGENIE, iGENIE or other WOOBLY products and related services, certain information may be collected depending on the product configuration, features enabled and environment in which the product is deployed.
This may include:
The information collected may vary depending on the specific WOOBLY product and the services enabled by the establishment using it.
Where supported, WOOBLY products may be used without requiring guests to download a mobile application.
When you visit our website or use our digital services, we may automatically collect certain technical information, such as:
We may use cookies and similar technologies for website functionality, analytics and improving user experience.
We may use the information we collect to:
Where appropriate, we may use aggregated or anonymised information for analytics, research and product improvement.
WOOBLY does not sell your personal information.
We may share information with trusted third parties where reasonably necessary to operate our business and provide our products and services. These may include:
We require relevant service providers to handle information appropriately and, where applicable, maintain reasonable confidentiality and security measures.
WOOBLY does not sell your personal information.
We may share information with trusted third parties where reasonably necessary to operate our business and provide our products and services. These may include:
We require relevant service providers to handle information appropriately and, where applicable, maintain reasonable confidentiality and security measures.
WOOBLY products, including LUXEGENIE and iGENIE, may be deployed at restaurants, lounges, private clubs, hotels, meeting rooms and other establishments operated by our customers.
In such situations, certain information collected through a WOOBLY product may be processed on behalf of the establishment operating the service.
For example, if you use LUXEGENIE or iGENIE at a restaurant, lounge, club or meeting facility, information relating to your service request or feedback may be accessible to that establishment for the purpose of providing and managing the requested service.
The establishment may have its own privacy policy governing information it independently collects or processes. We encourage you to review the relevant establishment's privacy policy where applicable.
Where payment or billing services are made available through our platform or integrations, payment information may be processed by authorised payment service providers.
WOOBLY generally does not need to store complete payment card details when payment processing is handled by an authorised third-party payment provider.
Such third-party providers may have their own privacy policies and terms governing the processing of payment information.
Our website may use cookies and similar technologies to:
You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to:
The retention period may vary depending on the nature and purpose of the information.
Depending on applicable law, you may have certain rights regarding your personal information, including the right to:
To exercise applicable rights, you may contact us using the details provided below.
We may need to verify your identity before processing certain requests.
Our website or services may contain links to third-party websites, platforms or services.
WOOBLY is not responsible for the privacy practices, content or security of third-party websites or services. We recommend reviewing their respective privacy policies before providing personal information.
Our website and business services are primarily intended for businesses, hospitality establishments and adult users.
We do not knowingly collect personal information from children for the purpose of providing our services. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
Depending on the technology, service providers and business operations involved, information may be processed or stored in countries other than the country in which it was originally collected.
Where applicable, WOOBLY takes reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.
We may update this Privacy Policy from time to time to reflect changes in our products, services, technology, legal requirements or business practices.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
If you have questions, concerns, requests or complaints regarding this Privacy Policy or the way WOOBLY handles personal information, please contact us:
WOOBLY Private Limited
Email: info@woobly.com
Website: www.mywoobly.com
Corporate Office:
6th Floor, WeWork, Raheja Platina, Marol Sag Baug, Andheri East
Mumbai, Maharashtra – 400059
For privacy-related enquiries, please mention “Privacy Request” in the subject line of your communication.
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction of the courts in India.
