Welcome to the website of WOOBLY Private Limited (“WOOBLY”, “we”, “our”, or “us”).
These Terms & Conditions (“Terms”) govern your access to and use of the WOOBLY website, products, technology and related services.
By accessing our website or using any WOOBLY product or service, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
WOOBLY Private Limited is an intelligent experience technology company focused on elevating premium dining and meeting experiences.
WOOBLY develops technology solutions including LUXEGENIE, iGENIE and related hardware, software and digital platforms designed to connect guests, staff and management across premium dining, lounges, private clubs, hotels, meeting rooms, executive spaces and other premium environments.
You may use the WOOBLY website for lawful purposes and in accordance with these Terms.
You agree not to:
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.
WOOBLY products and services may include, but are not limited to:
Specific commercial, technical and operational terms may vary between products, customers and deployments.
Where applicable, such terms will be specified in a separate quotation, proposal, order form, agreement, subscription agreement or other commercial document.
In the event of a conflict between these Terms and a specific written agreement entered into with a customer, the specific agreement shall prevail for that customer and transaction.
WOOBLY products are generally deployed in hospitality, corporate and other premium environments and may be configured according to the requirements of the establishment using them.
The functionality available to a user may depend on:
WOOBLY does not guarantee that every feature will be available at every location or on every product.
Customers deploying WOOBLY products are responsible for:
Customers must not modify, tamper with, reverse engineer or attempt to bypass security mechanisms of WOOBLY hardware or software unless expressly authorised by WOOBLY in writing.
Prices, subscription fees, installation charges, hardware charges, support fees and other commercial terms will be communicated through the applicable quotation, proposal, order form, invoice or agreement.
Unless otherwise agreed in writing:
WOOBLY reserves the right to revise its pricing for future orders, renewals or additional services.
Certain WOOBLY products and services may be offered under a subscription model.
Subscription terms, including duration, renewal, pricing, included services and termination provisions, will be specified in the relevant customer agreement or commercial document.
Unless otherwise agreed, subscription fees already paid may not be refundable for unused portions of a subscription period.
WOOBLY hardware products are supplied according to the specifications and commercial terms applicable to the relevant order.
Customers should use WOOBLY hardware only for its intended purpose and in accordance with provided instructions.
Unauthorised modification, physical damage, misuse, improper installation or use outside specified operating conditions may affect warranty or support eligibility.
Where hardware is supplied under a subscription, rental, lease or other usage arrangement, ownership rights shall remain as specified in the relevant commercial agreement.
WOOBLY software, firmware, dashboards, interfaces, algorithms, databases, designs and related technology are owned by or licensed to WOOBLY unless otherwise stated.
Customers receive only the rights expressly granted to them under the applicable agreement.
No ownership of WOOBLY software, source code, algorithms or underlying technology is transferred to a customer merely by purchasing or using a WOOBLY product or service.
All intellectual property associated with WOOBLY, including:
is owned by WOOBLY or its respective licensors, unless expressly stated otherwise.
WOOBLY, LUXEGENIE and iGENIE and associated names, logos and designs may not be copied, reproduced, modified, distributed or commercially used without prior written permission from WOOBLY.
Nothing in these Terms grants you ownership of WOOBLY intellectual property.
Information shared by WOOBLY with customers, partners, vendors or other parties that is identified as confidential or would reasonably be understood to be confidential must be treated as confidential.
Confidential information may include:
Confidentiality obligations may be further governed by a separate Non-Disclosure Agreement (“NDA”) where applicable.
WOOBLY products may integrate with third-party platforms, software or services, including reservation systems, payment providers, communication platforms, calendars, enterprise software and other technology services.
Such third-party services are independently operated and may be subject to their own terms and privacy policies.
WOOBLY is not responsible for interruptions, changes, failures or limitations originating from third-party services.
We aim to keep our website and services available and functioning reliably. However, we do not guarantee uninterrupted or error-free availability.
Services may occasionally be unavailable because of:
We may modify, suspend or discontinue features or services where reasonably necessary.
We make reasonable efforts to keep information on our website accurate and current.
However, product specifications, features, pricing, availability, images, demonstrations and other information may change without notice.
Website content is provided for general informational purposes and should not be treated as a binding commercial offer unless expressly stated otherwise.
If you provide feedback, suggestions, ideas or recommendations regarding WOOBLY products or services, you agree that WOOBLY may use such feedback to improve its products and services without creating an obligation to compensate you, unless otherwise agreed in writing.
Where permitted, WOOBLY may display customer names, logos, testimonials, photographs or case studies for marketing and business communication purposes.
WOOBLY will seek appropriate permission where required before publicly using customer-specific information, trademarks or testimonials.
Your use of the WOOBLY website and services may involve the collection and processing of personal information.
Our handling of personal information is described in our Privacy Policy, which forms part of our overall website framework.
To the maximum extent permitted by applicable law, WOOBLY shall not be liable for indirect, incidental, special, consequential or punitive losses arising from the use of our website, products or services, including loss of profits, business opportunities, revenue, data or goodwill.
WOOBLY's liability in relation to a specific product or service shall, where legally permissible, be limited to the amount paid by the customer for the relevant product or service during the applicable period, unless otherwise agreed in a written contract.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited under applicable law.
To the extent permitted by applicable law, the WOOBLY website and certain services are provided on an “as available” basis.
We do not guarantee that:
Specific product warranties, if applicable, will be governed by the relevant purchase agreement, warranty document or commercial terms.
To the extent permitted by applicable law, customers and users agree to indemnify and hold WOOBLY, its directors, employees and representatives harmless from claims, losses, damages or expenses arising from:
WOOBLY shall not be responsible for delays or failure to perform its obligations where such failure results from circumstances beyond its reasonable control.
Such circumstances may include natural disasters, fire, flood, epidemic, war, civil disturbance, government action, power or telecommunications failure, cyber incidents, labour disruptions, supply-chain disruptions or failure of third-party infrastructure.
WOOBLY may update these Terms from time to time to reflect changes in our products, services, business practices or applicable legal requirements.
The updated version will be published on this website with a revised “Last Updated” date.
Your continued use of the website or applicable services after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
These Terms shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising from or relating to these Terms shall be subject to the applicable jurisdiction of the courts in India.
If you have questions regarding these Terms or WOOBLY products and services, please contact us:
WOOBLY Private Limited
Email: info@woobly.com
Website: www.mywoobly.com
Corporate Office:
6th Floor, WeWork, Raheja Platina, Marol Sag Baug, Andheri East
Mumbai, Maharashtra – 400059
